Troubleshooting

Common issues and solutions

Make sure your Adobe installation is up to date

Wander supports Adobe After Effects version CC2019 and up. If you are running an older version, please update the program. If you cannot or don't want to update, we can only help you by refunding your order.

Make sure you are running the latest version of Wander

Most issues are solved with a clean install, and / or removing the configuration data. So before anything else, make sure you've got the latest version of Wander installed. You can find and download the latest version of Wander here.

Adobe 2024 Update

If you've recently updated to AE 2024 and are experiencing issues, you can try the following:
  1. 1.
    First, make sure to use our .exe or .pkg installer. This will ensure that old extension versions are properly cleaned up.
  2. 2.
    If on Windows, and the Motion 4 panel is not displaying, try running After Effects as an Admin. You should only have to do this once.
  3. 3.
    If you're still experiencing issues, you can try a ZXP installer. We recommend https://install.anastasiy.com/, as it has full support for Adobe 2024 applications. Other ZXP installers do not support 2024 as of this writing.

Check your Extensions folder

Sometimes, updates between Adobe applications, installer bugs, or other issues can lead to the extension being duplicated or corrupted in your extensions folder. You can find your extensions in the following locations:

On Windows, the folders are: C:\Program Files\Common Files\Adobe\CEP\extensions
or
C:\Program Files(x86)\Common Files\Adobe\CEP\extensions
and
C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\Adobe\CEP\extensions
And on macOS the folders are: /Users/YOUR_USERNAME_HERE/Library/Application Support/Adobe/CEP/extensions
and
~/Library/Application Support/Adobe/CEP/extensions

From here, you should see a Wander folder. If you see any additional Wander folders (such as com.mtmograph.wander), you should delete them. After deleting the additional folders, you can restart the Adobe application.

Uninstalling Wander

If you are still having problems with Wander you can try to uninstall Wander completely. You have two options here:
If you successfully logged in with your license key and you are able to access the panel, you can go to the Menu > About > Uninstall. This action will remove all of the files and folders associated with Wander for you.
If you are not able to log in with your license key and you are encountering problems on the login screen, you can remove the following files (same as above)
On Windows, the folders are: C:\Program Files\Common Files\Adobe\CEP\extensions\Wander
or
C:\Program Files(x86)\Common Files\Adobe\CEP\extensions\Wander
and
C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\Adobe\CEP\extensions\Wander
And on macOS the folders are: /Users/YOUR_USERNAME_HERE/Library/Application Support/Adobe/CEP/extensions/Wander
and
~/Library/Application Support/Adobe/CEP/extensions/Wander
When all the folders are removed, install Wander again with the latest installer. You can find the latest installer here.

Clear the configuration data

Wander stores your license key and other preferences in a configuration folder. Some of these files might have gotten corrupted, causing Wander to work incorrectly, and most commonly reported "Hang on the loading screen".
By removing the configuration folder, you will get a 100% clean installation.
On Windows, the folder is: C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\wanderstable And on macOS it is: /Users/YOUR_USERNAME_HERE/Library/Application Support/wanderstable

Manual installation

failSome problems occur during the regular installation method and thus is a manual installation required. This should only be done if both the pkg/exe installation and the ZXP installation fails. Manually installing Wander goes as follows:
On Windows:
  1. 1.
    Download the latest .ZXP for the tool.
  2. 2.
    Rename the .ZXP file to .zip
  3. 3.
    Unzip the .zip, you will get a folder.
  4. 4.
    (Important!) Rename the folder to Wander
  5. 5.
    Copy that Folder to:
    C:\Program Files\Common Files\Adobe\CEP\extensions\ (64 bit operating system) or C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ (32 bit operating system)
  6. 6.
    Restart the Adobe program
on macOS:
  1. 1.
    Download the latest .ZXP for the tool.
  2. 2.
    Rename the .zxp file to .zip
  3. 3.
    Unzip the .zip, you will get a folder.
  4. 4.
    (Important!) Rename the folder to Wander
  5. 5.
    Copy that Folder to
    ~/Library/Application Support/Adobe/CEP/extensions
  6. 6.
    Restart the Adobe program