Troubleshooting
Common issues and solutions
Wander supports Adobe After Effects version CC2019 and up.
If you are running an older version, please update the program.
If you cannot or don't want to update, we can only help you by refunding your order.
Most issues are solved with a clean install, and / or removing the configuration data.
So before anything else, make sure you've got the latest version of Wander installed. You can find and download the latest version of Wander here.
Wander stores your license key and other preferences in a configuration folder.
Some of these files might have gotten corrupted, causing Wander to work incorrectly, and most commonly reported "Hang on the loading screen".
By removing the configuration folder, you will get a 100% clean installation.
On Windows, the folder is:
C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\wanderstable
And on macOS it is:
/Users/YOUR_USERNAME_HERE/Library/Application Support/wanderstableIf you are still having problems with Wander you can try to uninstall Wander completely. You have two options here:
If you successfully logged in with your license key and you are able to access the panel, you can go to the Menu > About > Uninstall. This action will remove all of the files and folders associated with Wander for you.
If you are not able to log in with your license key and you are encountering problems on the login screen, you can remove the following files:
On Windows, the folders are:
C:\Program Files\Common Files\Adobe\CEP\extensions\com.mtmograph.wanderor
C:\Program Files(x86)\Common Files\Adobe\CEP\extensions\com.mtmograph.wanderand
C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\Adobe\CEP\extensions\com.mtmograph.wander
And on macOS the folders are:
/Users/YOUR_USERNAME_HERE/Library/Application Support/Adobe/CEP/extensions/com.mtmograph.wanderand
~/Library/Application Support/Adobe/CEP/extensions/com.mtmograph.wanderWhen all the folders are removed, install Wander again with the latest installer. You can find the latest installer here.
Some problems occur during the regular installation method and thus is a manual installation required. Manually installing Wander goes as follows:
On Windows:
- 1.
- 2.Rename the .ZXP file to .ZIP
- 3.Unzip the .ZIP, you will get a folder.
- 4.Rename the folder to com.mtmograph.wander
- 5.Copy that Folder to:C:\Program Files\Common Files\Adobe\CEP\extensions\ (64 bit operating system) or C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ (32 bit operating system)
- 6.Restart the Adobe program
on macOS:
- 1.
- 2.Rename the .ZXP file to .ZIP
- 3.Unzip the .ZIP, you will get a folder.
- 4.Rename the folder to com.mtmograph.wander
- 5.Copy that Folder to~/Library/Application Support/Adobe/CEP/extensions
- 6.Restart the Adobe program
Last modified 1yr ago